This policy explains how Moti Marketing ("we", "us") collects and uses personal information when you contact us or receive messages from us, including on WhatsApp.
Information we collect
- Your name and mobile number, when you give them to us, buy from us or message us.
- The messages you send us and our replies, with their delivery and read status.
- Details of purchases or enquiries you make with us, and any feedback or review links you open.
How we use it
- To reply to you and provide the products and services you ask for.
- To send order updates, invoices, reminders and service messages.
- To send offers or ask for a review, only where you have agreed to hear from us. You can stop these at any time by replying STOP.
Who we share it with
We do not sell your information. We share it only with the service providers that help us communicate with you: Meta Platforms (WhatsApp Business Platform), which delivers our messages, and Adilakshmi Infotech Pvt Ltd, which provides our customer-messaging software and processes data only on our instructions. We may also disclose information where the law requires it.
How long we keep it
We keep your information for as long as you are our customer or as needed for the purposes above and our legal and accounting obligations, then delete it.
Your choices and rights
You can ask us to see, correct or delete your information, or stop messaging you, at any time. See our data deletion instructions.
Security
Your information is stored on secured servers with access limited to people who need it to serve you. WhatsApp messages are encrypted in transit.
Contact
Email: contact@motimarketing.com
Website: https://motimarketing.com/